FOR THE COMFORT OF EVERY ONE
Without sounding too daunting here are the “common sense ” terms of stay. Please read and adhere to the following
ACCESS TO THE PROPERTY
There will be occasions when the owners or their contracted representatives / trades personnel, will require access to the property to carry out repairs, maintenance, etc. Wherever possible you will be advised as soon as the date and time of the access is known. A member of staff / owner will try to accompany people on their visits, however this may not always be possible. You are assured that particularly trades personnel are usually local, used regularly and personally known.
BOOKING / PAYMENTS
A booking is only accepted as a contract once a cleared non-refundable deposit is received to our bank account. Please check the tariff page to confirm deposit amount, in most cases this is 20% of the rental price. Personal cheques are accepted. Cash is accepted, delivered in person. Full payment must be received 50 days prior to your arrival, or if you are booking within 50 days or your arrival date, full payment will be required on booking. , Funds must clear prior to your arrival – if booking within 3 days you may be requested to pay by cash.
CANCELLATION & FEES
Cancellations must be made in writing. A confirmed booking is a legally binding commitment, you are advised to take out the relevant insurance’s to cover cancellation, illness, and cover of your belongings. Cancellations made 30 days or more prior to arrival date – loss of deposit.. cancellations made with-in 29 days or later no refund is payable. For bookings where the arrival date is in June, July & August: cancellation must be made 50 days or more in advance in writing – resulting in loss of deposit. Cancellations within 49 days the full amount is payable. All payments (less deposit and a £30 admin charge) may be refunded at the discretion of the management should a re-let at the same rate be achieved.
CHANGES TO YOUR BOOKING
If requested we can make changes to your holiday dates, provided that your new dates are avail-able, that you book for the same number of nights or more, and if the request is made more than 60 days prior to your original arrival date. There may be an admin. charge of £20 per change. In the event that we have to make changes to a confirmed booking (i.e. where the property be-comes uninhabitable or requires major maintenance work), we will endeavour to make a suitable alternative booking at another property. ALL breakage’s must be paid for, an honesty box is located in the kitchen to pay for these.
CHECK IN / DEPARTURE
Properties are available to check in from 4 pm : Check out time before 10.00am..
Please report any difficulties you have during your stay straight away to Duncan & Louise on 01665 589 547. we only live along the road and can be with you as soon as possible.